At VigilantEyes, we strive to achieve fast, safe, and reliable shipping of products to customers. We conduct inspections, ensure quality packaging, and partner with top courier services such as DTDC, Blue Dart, and Trackon.
Once customer buys products online, he wants to know the status of its order from time to time. To address this issue, we provide updated status of shipment at its each stage from order is placed to processes to ready to ship to dispatch to deliver. In case of any queries, you can contact us at our Helpline Number +91 93197 04078.
Note: Delivery times mentioned are estimates and may vary based on product availability, delivery location, and courier policies.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take time before your refund is officially posted.
Next, contact your bank. If you’ve done all of this and still haven’t received your refund, please contact us at sales@vigilanteyes.biz{email address}.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at sales@vigilanteyes.biz and send your item to: Adore Samriddhi, Sector 89 Tower 1, #1402 Faridabad, Haryana 121002.
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift, the refund will be sent to the gift giver.
To return your product, mail it to: Adore Samriddhi, Sector 89 Tower 1, #1402 Faridabad, Haryana 121002.
You are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, return shipping costs will be deducted.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Contact us at sales@vigilanteyes.biz for questions related to refunds and returns.
All kinds of safety products, as sold by https://vigilanteyes.biz/, are procured from reliable suppliers and manufacturing units. These products are guaranteed to be genuine and reliable in performance. Each product is tested for new condition, and a dedicated quality control team further monitors all items.
The safety products are protected by a complete 7-day full satisfaction policy. This policy guarantees a full refund or product exchange if items are unused, unsealed, and returned with original packing, tags, and seals (where applicable). If buyers are not satisfied with the quality after purchase, they may request an exchange within 7 days from the date of delivery.
One-side courier charges are to be borne by the customer and are non-refundable.
Returned items must be unused and in original, undamaged packaging. Customers must provide all necessary documents including invoice or warranty card. All accessories and parts must be returned in unused condition to ensure proper credit.
A new or unused product means the seal must not be opened (if applicable), there must be no marks, scratches, blemishes, or signs of wear. Products must not be altered or resized in any manner. VigilantEyes will not accept items that show any such indications.
Return authorization details will be handled through the return department. Items returned in perfect condition and in accordance with VigilantEyes policy are exempt from any restocking fees. Shipping charges paid to VigilantEyes are non-refundable, unless the return is due to an error from our side.
Any discrepancies in shipment must be reported within 7 days of delivery. Requests for return authorization must also be made within this period. Requests beyond this timeframe cannot be entertained.
Returned products must be in resalable condition, as good as new. All items included in the original package, along with relevant accessories, must be returned in proper condition.
If the return does not meet authorization guidelines, the package will be returned to the customer at their expense. Refunds or credits will be processed only after receipt and inspection of the returned package. Customers may choose between store credit or a refund, subject to policy terms.
This return policy does not apply to transformers, batteries, wires, or any passive items. All products sold by https://vigilanteyes.biz/ are covered by manufacturer warranty.
VigilantEyes (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://vigilanteyes.biz/.
VigilantEyes does not sell, rent, or trade your personal information. Information may be shared only with trusted third parties who assist in operating our website, complying with legal obligations, or protecting our rights.
Our website may use cookies to enhance user experience. You can choose to disable cookies through your browser settings, though some features may not function properly.
We implement reasonable security measures to protect your personal information. However, no method of data transmission over the Internet is 100% secure.
You may request access, correction, or deletion of your personal data by contacting us through our website: https://vigilanteyes.biz/
VigilantEyes may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have any questions about this Privacy Policy, you may contact us using the details below:
📞 +91 93197 04078
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Adore Samriddhi, Sector 89
Tower 1, #1402
Faridabad, Haryana 121002